Return/Refund Policy


100% customer satisfaction is our goal! However, if for whatever reason you are unsatisfied with your purchase, you have 14 days from the date of delivery stated on your tracking order to request a full refund. If 14 days have gone by since the date of delivery, we unfortunately can’t offer you a refund.

Please do not send your purchase back to the manufacturer.

To be eligible for a full refund, your item must be mailed back to us. It must also be unused, in the same condition that you received it, and in its original packaging.

You must also provide us with proof of return, such as a photo of a shipping receipt provided by your post office. Please email this to: This is to ensure that:

(1) The item is on its way back to us.
(2) To provide us with the amount of shipping that we must reimburse you for.

Several types of goods are exempt from being returned. Such items include: perishable goods such as food, products that are intimate or sanitary in nature, downloadable software products, or some health and personal care items.


Once we have received proof that the item is on its way back to us, we will process your full refund (plus shipping cost) back into your original payment method. This may take several days. You will also receive an email from us when we have processed your refund.

Late or missing refunds (if applicable):

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at


Please mail your return item to:

P.O. Box 47006
Scarborough, ON
M1P 4Z7